How to request deletion
- Identify your current account.
Check the nickname, representative country, approximate best record, and platform (Android or iOS) used in the game. - Email our privacy contact.
Use the button below and include the account details you checked. - Complete identity verification.
We may request the minimum additional information necessary to avoid deleting another user's account. - Receive the result.
After verification, we will confirm deletion or de-identification.
Email: privacy@h2cgames.com
Information to include
- Your World One nickname
- Representative country code or country name
- Android or iOS
- An approximate best record that can help identify the account
- A clear request to delete the data associated with the account
Never send these items
Do not email your Google or Apple password, full payment card number, device authentication secrets, or a complete purchase token. If purchase verification is required, we will explain a limited and safe verification method.
Do not email your Google or Apple password, full payment card number, device authentication secrets, or a complete purchase token. If purchase verification is required, we will explain a limited and safe verification method.
Data deleted or de-identified
- Anonymous account and device association data, including an optional Google account recovery link
- Nickname, representative country, bio, external link, and equipped profile
- Coin balance and ledger, owned cosmetics, and service entitlements associated with the deleted account
- Official runs, personal records, ghosts, and ranking associations
- Profile reactions, reports, and other account-linked activity
Because official competition history can affect other players' rankings and throne history, some competition records may remain after the nickname and profile association are removed and the player is shown anonymously.
Information that may be retained
Transaction and security records required by law or reasonably necessary for purchase restoration, refunds, disputes, duplicate-reward prevention, or anti-cheat enforcement may be retained separately for the necessary purpose and period. They are deleted or de-identified when that purpose ends.
Purchase restoration and important notes
- Uninstalling the app does not automatically delete the server account.
- After deletion, create a new game account with the same Google Play or App Store account and use Restore Purchases. Store-verified NO ADS and permanently purchased PREMIUM cosmetics can be restored to the new account.
- PREMIUM SUPPORTER is restored only when an eligible shared PREMIUM purchase is verified. Event-specific PREMIUM items, NO ADS, and Coin Packs do not grant SUPPORTER status.
- Coin Packs and spent Coin, the deleted nickname, country, profile, gameplay records, rankings, and ordinary rewards are not restored.
- Restoration is subject to server verification to prevent duplicate grants and reuse of the same transaction across unrelated accounts.
- Refunds are handled separately through Google Play or the Apple App Store.
- For profile corrections or other assistance, visit the Support page.